Who is MUSSO?

For those who may not be familiar with MUSSO, let me provide you with a compelling overview.
MUSSO is a company specializing in the design of e-sports chairs. They manufacture gaming and ergonomic chairs that are not only “durable” but also “stylish,” all produced in China. Their designs stand shoulder to shoulder with top brands like Secret Lab.

MUSSO has emerged as a fast-growing brand for gaming chairs in the Philippines, experiencing remarkable growth in a short span of time. This success is largely attributed to their strategic collaborations and “effective” seeding of samples to influencers, tech reviewers, and content creators. In exchange, these partners provide valuable feedback, suggestions, and actively promote the brand. From my observations, this approach has proven to be highly effective on that year, resulting in a significant surge of customers purchasing their products through Shopee and their official website.

My musso experience

I purchased their gaming chairs for my personal use and created a first impression video, followed by a detailed article a few months later. In between, MUSSO contacted me to review their premium gaming chair, which closely resembles Secret Lab’s Throne Series.

In my experience, these gaming chairs have been outstanding. After over a year of use, I found them to be exceptionally durable before I decided to sell them to acquire their Ergonomic Chair.

One of the standout features of MUSSO is their affiliate program. By registering and sharing my affiliate link, I’ve been able to earn a substantial commission on gaming chair sales. Typically, I’ve received around 10% commission from them, which has been a rewarding experience.

What happened now?

This year, I successfully generated income once more through my affiliate links, which I consistently share in the description of every Tech Review Video I create on Facebook. For the months of June and July, I earned P3,203.88 from these sales.

Usually, MUSSO sends the commissions by the end of the month or by the 10th of the following month. However, I have not yet received anything in my e-wallet. I reached out to their business email and Facebook page, but the responses are either delayed or nonexistent. It appears they are sidestepping my inquiries and follow-ups. Occasionally, they do reply, but they fail to address my concerns effectively.

Another issue I’ve noticed is that when I visited their Facebook page, it was clear that their activity has significantly decreased. Unlike before, when they posted every single day, their last post was on August 5, 2024, which is now over a month ago. This lack of engagement signals that their social media presence is dormant, suggesting possible decline in their business. This situation aligns with my own experience of delayed commission payments and their avoidance of my inquiries.

Additionally, a Facebook user commented on their post expressing frustration, stating, “Me too, I have not received the free rug—is that just a marketing gimmick? I was excited because I purchased 2 chairs, yet I didn’t receive anything.” This further emphasizes the growing dissatisfaction among their customers.

Additionally, many individuals are expressing their concerns and expecting timely responses to their queries; however, based on the comments and my own experience, MUSSO’s customer service is simply lacking.

The screenshots provided unequivocally highlight the comments that MUSSO has opted to overlook, showcasing their evident disregard for resolving issues.

Moreover, there’s a critical issue with their management of relationships with Content Creators and Reviewers. Based on my experience, they fail to collect and maintain essential information about me, resulting in a noticeable disconnection. While they may recall your profile upon reaching out, it becomes clear that they do not acknowledge my contributions when I take the initiative to connect, even after several collaborations. This oversight highlights a significant gap in professionalism within their engagement practices. It suggests either a structure where multiple marketing personnel manage their emails and social media, or an indifference towards your value once you have delivered your work.

So, what happened to MUSSO? Is their business declining? This question arises due to various factors affecting their performance in the market. Recently, there have been noticeable shifts in consumer preferences and increased competition, which may have contributed to the perceived downturn.